To access an existing account, we enter our email and password on the secure login page and confirm with the on‑screen prompt. If two‑factor authentication is enabled, we complete the one‑time code before proceeding. Password resets are handled through the recovery link sent to the registered inbox associated with the profile. We avoid multiple failed attempts by waiting before retrying to reduce the risk of temporary locks. Session control is maintained by signing out after finishing gameplay, especially on shared devices.
We begin by selecting the registration button and providing our legal name, date of birth, and contact details as they appear on official documents. Address fields must reflect a Canadian residence, using the correct postal code format and province selection. We set a strong password and agree to the platform rules before confirming the profile. After submission, we verify the email to activate the account.
We complete Know Your Customer checks to confirm identity and residence and to enable full banking features. We upload clear scans or photos of required documents and ensure all corners and data are visible. Processing generally completes quickly when files are legible and current.
KYC item | Accepted documents | Notes |
---|---|---|
Identity | Canadian passport, driver’s licence, or provincial photo card | Must be valid and unexpired |
Address | Utility bill, bank statement, or government letter | Issued in Canada within the recent period, showing name and address |
Payment method | Photo of card (masked), e‑wallet screenshot, or bank confirmation | Name must match the account holder |
Age verification | Same as identity document | Minimum legal age by province/territory applies |
Once verified, we gain uninterrupted access to payments and promotions.
A welcome package may be available after initial sign‑in and first deposit, with terms displayed in the cashier and promotions page. We review wagering and expiry conditions before opting in.
Bonus type | Amount | Wagering |
---|---|---|
Deposit match | Up to C$200 | 35x bonus |
Bonus spins | 50 spins | 30x spin winnings |
Reload offer | Up to C$100 | 35x bonus |
We claim only what aligns with our play plan and bankroll.
We follow Canadian responsible gambling standards, including self‑exclusion and limit tools available in the account settings. The platform requires accurate personal data, one account per person, and prohibits VPN masking or misuse of promotions. Winnings may be voided if terms are breached, including chargebacks or third‑party payments. Dispute resolution follows posted procedures with documented timelines.
To complete KYC verification, Canadian players must provide a valid and unexpired Canadian passport, driver’s licence, or provincial photo card for identity. Proof of Canadian residence requires a recent utility bill, bank statement, or government letter showing the player’s name and address. Payment method verification can include a photo of the card (masked), e-wallet screenshot, or bank confirmation, all matching the account holder.
PlayJonny encourages players to use a unique passphrase of at least 12 characters and enable two-factor authentication via SMS or an authenticator app. Players should log out after each session, especially on shared or public devices, avoid storing passwords in browsers on shared devices, monitor transaction history, and use trusted VPNs with Canadian servers when accessing over public Wi-Fi.
While the registration process requires a Canadian residential address with valid postal code and province, the terms do not specify provincial geolocation restrictions like some other Canadian platforms. However, players must comply with Canadian gambling regulations and maintain accurate location information for verification and payout continuity.
New players may receive a welcome package that includes up to C$200 in deposit match with a 35x wagering requirement, 50 bonus spins subject to 30x spin winnings wagering, and a reload offer up to C$100 also with a 35x wagering requirement. All bonus terms, including expiry dates and wagering conditions, are displayed in the cashier and promotions page, and players should review these before opting in.
Players must provide accurate personal information and maintain only one account each, with no use of VPN masking or promotion misuse allowed. The casino supports Canadian responsible gambling standards by offering self-exclusion and setting account limits. Violations such as chargebacks or third-party payments can void winnings, and disputes follow documented, published procedures.